Refund and Returns Policy

Last updated: [1/1/2026]

1. Overview

We want you to be completely satisfied with your purchase. If you are not happy with the product you received,
this Refund and Returns Policy explains your rights and how to request a return or refund.

2. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

• The product must be unused, in the same condition that you received it, and in its original packaging.
• Returns must be requested within 15 days of receiving the product.
• Certain products, such as custom or personalized parts, may not be eligible for returns unless defective.

3. How to Request a Return

To request a return, please follow these steps:

1. Contact us at info@american-twin.com with your order number and reason for return.
2. We will provide instructions and a Return Merchandise Authorization (RMA) if applicable.
3. Pack the product securely in its original packaging, including all accessories, manuals, and parts.

4. Shipping Costs for Returns

The customer is responsible for return shipping costs unless the item was defective or damaged during shipping.
We recommend using a trackable shipping service to ensure the item reaches us safely.

5. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within 5–8 business days to the original method of payment.

6. Exchanges

If you wish to exchange a product for a different item, please contact us. Exchanges are subject to product availability.
You may be responsible for any price difference or additional shipping costs.

7. Damaged or Defective Products

If you receive a damaged or defective item, please contact us immediately with photos of the issue.
We will work with you to arrange a replacement or full refund.

8. Non-Returnable Items

The following items are non-returnable unless they arrive damaged or defective:

• Custom or personalized parts
• Opened helmets or protective gear (for hygiene reasons)
• Products marked as “Final Sale”

9. Contact Us

If you have any questions or need assistance with a return or refund, please contact us:

Email: [info@american-twin.com]
Business Location: Colorado, USA